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Facilitation in time of conflict

Conflicts are naturally part of life at work, but they are often overlooked, and most of the time, they are downright avoided! And it is a shame because for a team to reach a high level of performance, it must often dare to brave difficult conversations and to sail better inside its conflicts. This is how the team members will learn from each other and flow with the different tensions.

This training workshop day will allow you to explore the nature of conflicts and the different ways to manage them and thus facilitate powerful and effective meetings. Various structured workshops make it possible to experiment with new approaches and techniques to come back to resolve conflicts and difficult conversations.


  • The nature of conflicts, the stages of the conflict and the various levels
  • Conflict management strategies and styles of conflict reactions
  • Active listening and empathy
  • Emotions in the conflict
  • Relocation
  • Theory, practical workshops and simulation

This training is:

Online Languages


7 hours in two half days

Classroom pricing:

$540 CAD + tx

Public Sessions

Private Group

Have a group of 5 or more students? Request special pricing for private group training today.

Private Group Training


  • Distinguish the different types of conflict.
  • .Discover your conflict management mode.
  • Choose a conflict management strategy adapted to various situations.
  • Learn to master the different emotions of anger.
  • Explore various techniques to approach the conflict in a practical way better.
  • Create meetings rich in experiences and powerful conversations with help, among other things, Liberating Structures.
  • Know how to offer constructive and generative feedback.
  • Navigate between conflicts

Target Audience

  • Scrum masters
  • Agile coaches
  • Facilitators
  • Team coaches
  • Managers


At Pyxis Doceo, excellence guides every training program. Our programs follow high quality standards and are updated annually. Each session is enriched by interactive workshops and exercises, fostering connection between participants. You don’t just learn, you transform.


What are the main problems addressed by this training?

Help those in charge to distinguish, address, and manage the different types of conflict that can arise in teams.

What's in it for me?

New approaches and techniques for resolving conflicts and difficult conversations.

Is this training for me?

If you'd like to explore the nature of conflict and the different ways of managing it to facilitate robust and effective encounters, this course is for you.

Private Group Training

Contact us to arrange private group training for this course.

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